Providing A+ Customer Service in a Public Sector Environment
|
Most public employers expect employees to provide exceptional customer service to those individuals seeking service or calls for information and instructions. Effective customer service is essential to the sustainability of the public employer, but customer service in the public sector includes a component of information, education, and in some instances, enforcement of laws and rules. Workshop participants will learn:
• How public sector employers can develop realistic customer service goals • How to manage and defuse difficult clients/customers • How to evaluate the success of the employer’s customer service efforts • How to increase employees’ confidence in providing customer service • How to involve all employees in the customer service goals and strategies • The importance of providing A+ Customer Service to internal & external customers |
|
Related Workshops
Hiring the Right CandidateTechniques for how to develop & implement a successful applicant screening process
|
Minimizing Workplace GossipThough office gossip is often viewed as harmless, it is frequently a source of conflict
|
Labor Relations Management
A workshop providing framework for managing or supervising unionized employees
|